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  • Welcare Stay-Dry Bedwetting Alarm
Code: 10051229

Welcare Stay-Dry Bedwetting Alarm

RRP: $79.95

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Product info

Bedwetting alarms have been found to be one of the most effective methods of training a child out of bedwetting.When the child wets the bed, a moisture-sensitive alarm will sound and/or vibrate helping the child to recognise and respond to the sensation of a full bladder while asleep. 


Features:


- USB Rechargeable Battery.


- LED Light Indicator.


- Sound & Vibration Mode.


- Vibration Only Mode.

Always read & follow the instructions for use. Not recommended for children under 5 years of age.

Size: 1 Pack

Directions

"Before Using the Bedwetting Alarm
• Check the product is intact. DO NOT use if broken.
• Ensure the product is fully charged. Refer to Charging the Bedwetting Alarm instructions
• Test the product first on a damp cloth. Turn the product onto the Vibration Only or Sound & Vibration Mode via the mode switch. Clamp the sensor clip onto the damp cloth. If the product is sounding and/or vibrating then the product is working.
• Let the child experiment with the product before using at night time, so they are not frightened by the noise.
If any abnormalities are detected, please contact our service centre: 1800 807 464

Using the Bedwetting Alarm
1. Select which Mode you wish to use via the mode switch.
2. Attach the product to the child’s upper arm. Insert the plastic hook into the small loop of the arm band. Adjust the tightness to ensure it fits snugly, but comfortably (not too tight).
3. Pass the cord under the child’s pyjama top to avoid strangulation risk.
4. Open the sensor clip via the lever and attach it to the child’s underwear/ pyjama pants (where urine is most likely). Ensure the sensor clip is closed firmly on the fabric and that the cord does not hinder the child’s movement.
5. At the first sign of moisture, the alarm will sound and/or vibrate to wake the child. The LED indicator will flash blue.
6. As soon as the child wakes up (they may need assistance from you), they should go to the toilet and finish emptying their bladder. It is important the child learns to go directly to the toilet before doing anything else. Turn off the alarm and unclip it from the child’s underwear (you can teach the child to do this themselves).
7. Clean and dry the product and re-attach it to a clean dry pair of underwear or pyjama pants.
"

Storage

"Storage
• Clean the product as per above Cleaning instructions.
• Turn the product to the OFF Mode and leave the sensor clip in the open position when not in use.
• Keep the product and its components out of reach of children when not in use.
• Store in

Warnings

Read the enclosed instructions and use only as directed. Not recommended for children under 5 years of age.

"• Keep the product and its components out of reach of children when not in use.

• Keep children away from the packaging material.

• DO NOT let children play with the product.

• DO NOT use the product on a child without a night shirt or pyjama top.

This is important to avoid strangulation risk.

• DO NOT allow the product to be submerged into water as this will

damage the internal components.

• DO NOT drop or put heavy objects on the product.

• DO NOT attempt to open or disassemble the product.

• This product is equipped with a Lithium-ion battery. Failure to follow these

instructions could cause the Lithium-ion battery to leak acid, become hot,

explode or ignite and cause injury and/or damage:

–– DO NOT expose to temperatures over 60 ˚C.

–– DO NOT store or leave the product near sources of heat, in direct strong

sunlight, in a high temperature location, in a pressurized container or in

a microwave oven.

–– If battery leakage occurs and comes into contact with the skin or eyes,

immediately rinse with plenty of water and seek medical advice.

• The product must only be supplied at safety extra low voltage corresponding

to the marking on the product.

"

Delivery info

Please note that Public Holidays will add on extra delivery time for orders

Superpharmacy Orders will be packaged in plain, impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received. 

We will dispatch most orders within business day from Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

For Orders containing prescription items please see the prescription processing procedure.

Australia Wide shipment details

We offer Standard Shipping for $4.95** with approximately 3-6 business days of transit time based upon your location within Australia.*

We also offer an Express Delivery Service for $10.95** with approximately 1-3 business days of transit time based upon your location within Australia.*

All Australian orders $99 or more in value (and under 3kgs) will qualify for FREE Standard Shipping or Express Delivery at $7.95

Any orders that contain an item that requires Cold-Chain Shipping will incur a $10.95 Express Delivery Fee. This will overwrite any other thresholds.

Any orders over 3kgs will have our Online Team be in contact with further information regarding shipping.

All orders of Prescription items will receive FREE Delivery regardless of order value.

*These estimations are based upon transit time once dispatched from our locations. Please note our couriers do not operate on weekends and public holidays.

**These delivery costs do not represent orders that we consider 'Bulk Orders'.  Bulk Orders will have our Online Team be in touch in order to discuss appropriate shipping costs. For clarification on what we classify as a 'Bulk Order', refer to our terms and conditions or give us a call.

 

PRESCRIPTION PROCESSING PROCEDURE

Orders for prescription items can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send your prescription paperwork to the appropriate store

NSW, NT and TAS:  SUPERPHARMACY PO Box 1877 Hornsby Westfield 1635

QLD: Superpharmacy 187 Days Road, Grange QLD 4051

SA: Superpharmacy 41 Hindley Street, Adelaide SA 5000

VIC: Superpharmacy 92 Lygon Street, East Brunswick VIC 3057

WA: Superpharmacy 259 Walcott Street, North Perth WA 6006

Ensure to allow sufficient time for the delivery of your prescription or repeat authorisation paperwork to us and the subsequent order delivery via our specialised delivery network. We recommend considering a total of up to 7 days for metro areas or 10 days in remote areas. If we do not already hold your prescription paperwork, it will be necessary for you to send the prescription paperwork to us before we can dispatch your order. Please also allow the appropriate time for the prescription to reach us and for the order to be sent back so as to avoid running out of your ongoing prescription medicine.

We partner with well-known and trusted delivery services to minimise delivery times. These include:

  • Our own personal delivery driver
  • StarTrack
  • Auspost
  • Local delivery couriers

The end goal is to get your order to you as fast and as securely as possible.

Details of the delivery process and conditions are included in the Superpharmacy Terms and Conditions found here

It may be necessary for some orders to be shipped in more than one box from different distribution sites and therefore you may obtain these parcels at different times. We will notify you via email if there is a delay in the delivery of an item in your Order and what action we have taken.

Order processing and delivery times may vary in peak times with special arrangements during peak volume times such as Christmas, Mother's Day and Superpharmacy promotions. Contact our Customer Service on 1300 4MEDICINE during business hours or email customerservice@superpharmacy.com.au for more information.

Postage and handling for international orders

We do not currently deliver outside of Australia 

Returns & exchanges

How Do Returns & Refunds Work?


We are happy to offer refunds or exchanges on any item (excluding restricted items*) that you have purchased from us.

Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.

Note: Legislation prohibits us from accepting Prescription Items for refund or exchange.

 

All we ask is that you follow the below to qualify:

  1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
     
  2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).
     

How We Handle Them:
 

Change of Mind

  • If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
     

Faulty Item

  • If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.

 

Allergic Reaction

  • In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.
 

Incorrect / Damaged Items

  • If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 

Please don't dispose of the item without informing us.

 

The Process:

  1. Contact Us

    • To start a return, please send your request to customerservice@superpharmacy.com.au. Make sure we have received & acknowledged your request before you send the item back to us.
       
  2. Instructions

    • A Customer Service Team Member will then review your request, and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
       
  3. Drop Off At Your Post Office

    • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is drop off the parcel at your local Post Office. From there, they will take care of getting the parcel back to us.
       
  4. We Receive Your Return

    • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.

 

 

Am I Eligible For Free Return Shipping?

If you qualify for free return shipping, our Customer Service Team will make this clear to you in your request. Unfortunately, we are not able to cover return postage fees on all return types.

 

What Items Are Restricted For Returns*?

We will not accept Change of Mind Returns for the following items:

  • Baby Formula
  • Prescription Medicine
  • Perfumes & Colognes
  • Bulk / Special Orders

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