Free Shipping on orders over $99
-
We are working hard to deliver fast and safely - Latest Update Here

  • Surgipack Hot & Cold Clay Pack Large
Code: 10028367

Surgipack Hot & Cold Clay Pack Large

RRP: $24.49

Please select a price:

Pay less when you buy more!
3+ $19.27 ea
6+ $18.58 ea
12+ $18.24 ea
Product info

SURGIPACK HOT & COLD CLAY PACK LARGE 

Overview

This device is intended to be applied externally to a body surface and provide cold or heat therapy to underlying tissues to relieve discomfort from muscular aches and pains.

Clay is more effective than gel hot & cold packs*

Retains heat better than gel
Very soft but does not ‘flow’ so forms to the body without leaving ‘empty spots’
Remains flexible when frozen, even to -25°C
* Data on file

Features and Benefits
Microwaveable, freezable, reusable, comfortable, convenient

USE COLD:

For temporary relief of

Sprains & Strains
Bumps & Bruises
Sports Injuries
Headaches
Toothaches
Insect Bites
Fevers
USE HOT:

For temporary relief of

Aches
Arthritis
Back Pain
Menstrual Cramps
Joint Stiffness

 

Directions for Use

TO USE HOT PACK:

Before heating, the pack should be at room temperature. If you store the pack in the freezer follow the instructions for HEATING FROM THE FREEZER below.

CAUTION: Follow the instructions carefully. Misuse can cause burns. Overheating the pack in the microwave can damage or destroy the product. If any swelling is observed while heating turn, off the microwave immediately and wait for swelling to go down before opening microwave.

Place pack (not in fabric cover) in the centre of microwave. Flatten the pack and ensure clay is evenly distributed. Heat on HIGH power setting for the time indicated below.

1200W - 45 seconds

1000W - 1 minute

800W - 1 minute, 15 seconds

600W - 1 minute, 30 seconds

If microwave does not have a turntable, rotate the pack 90º halfway through heating. Carefully test pack temperature prior to use. If it is too hot, allow to cool to desired temperature.

Maximum temperature of the pack is reached approximately 3 minutes after removal from microwave. If a hotter temperature is desired after this time, heat in microwave for 10 seconds at HIGH power and test again. Repeat this process until desired temperature is reached. Place the pack in its fabric cover before applying directly to skin.

REHEATING: If the pack is to be reheated after 30 minutes of use, follow the above instructions but reduce the time by half.

HEATING FROM THE FREEZER: Place pack (not in fabric cover) in the microwave on DEFROST or 30% power for double the amount of time in the chart above. Allow to stand for 5 minutes, then follow the normal heating instructions.

TO USE COLD:

Place pack (not in fabric cover) in a freezer. The pack will reach the temperature of your freezer after one hour, however it will remain flexible. Place the pack in its fabric cover before applying directly to skin.

CAUTION:

Should application become uncomfortable, remove the pack from the skin and wait a moment before reapplying. It is generally recommended that a hot or cold pack should only be applied to the skin for 20 minutes at a time with a 2 hour interval between applications. Do not use over sensitive skin areas or in the presence of poor circulation. The unattended use of this product by children, elderly or incapacitated persons may be dangerous. Cold therapy is not recommended for people with circulatory problems, Raynaud’s syndrome or diabetes without consent by your physician.


Ingredients

Glycerol, Kaolin, Silicon Dioxide, Water, Mica, Isothiazolinone


Contraindications & Cautions

Always read the label & use only as directed. 

While all efforts have been made to ensure that ingredient listings are accurate, up to date and complete for products on the Superpharmacy website, suppliers may change formulations on short notice. Please check ingredient listings on the actual product before use. 

Delivery info

Please note that Public Holidays will add on extra delivery time for orders

Superpharmacy Orders will be packaged in plain, impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received. 

We will dispatch most orders within business day from Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

For Orders containing prescription items please see the prescription processing procedure.

Australia Wide shipment details

We offer Standard Shipping for $4.95** with approximately 3-6 business days of transit time based upon your location within Australia.*

We also offer an Express Delivery Service for $10.95** with approximately 1-3 business days of transit time based upon your location within Australia.*

All Australian orders $99 or more in value (and under 3kgs) will qualify for FREE Standard Shipping or Express Delivery at $7.95

Any orders that contain an item that requires Cold-Chain Shipping will incur a $10.95 Express Delivery Fee. This will overwrite any other thresholds.

Any orders over 3kgs will have our Online Team be in contact with further information regarding shipping.

All orders of Prescription items will receive FREE Delivery regardless of order value.

*These estimations are based upon transit time once dispatched from our locations. Please note our couriers do not operate on weekends and public holidays.

**These delivery costs do not represent orders that we consider 'Bulk Orders'.  Bulk Orders will have our Online Team be in touch in order to discuss appropriate shipping costs. For clarification on what we classify as a 'Bulk Order', refer to our terms and conditions or give us a call.

 

PRESCRIPTION PROCESSING PROCEDURE

Orders for prescription items can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send your prescription paperwork to the appropriate store

NSW, NT and TAS:  SUPERPHARMACY PO Box 1877 Hornsby Westfield 1635

QLD: Superpharmacy 187 Days Road, Grange QLD 4051

SA: Superpharmacy 41 Hindley Street, Adelaide SA 5000

VIC: Superpharmacy 92 Lygon Street, East Brunswick VIC 3057

WA: Superpharmacy 259 Walcott Street, North Perth WA 6006

Ensure to allow sufficient time for the delivery of your prescription or repeat authorisation paperwork to us and the subsequent order delivery via our specialised delivery network. We recommend considering a total of up to 7 days for metro areas or 10 days in remote areas. If we do not already hold your prescription paperwork, it will be necessary for you to send the prescription paperwork to us before we can dispatch your order. Please also allow the appropriate time for the prescription to reach us and for the order to be sent back so as to avoid running out of your ongoing prescription medicine.

We partner with well-known and trusted delivery services to minimise delivery times. These include:

  • Our own personal delivery driver
  • StarTrack
  • Auspost
  • Local delivery couriers

The end goal is to get your order to you as fast and as securely as possible.

Details of the delivery process and conditions are included in the Superpharmacy Terms and Conditions found here

It may be necessary for some orders to be shipped in more than one box from different distribution sites and therefore you may obtain these parcels at different times. We will notify you via email if there is a delay in the delivery of an item in your Order and what action we have taken.

Order processing and delivery times may vary in peak times with special arrangements during peak volume times such as Christmas, Mother's Day and Superpharmacy promotions. Contact our Customer Service on 1300 4MEDICINE during business hours or email customerservice@superpharmacy.com.au for more information.

Postage and handling for international orders

We do not currently deliver outside of Australia 

Returns & exchanges

How Do Returns & Refunds Work?


We are happy to offer refunds or exchanges on any item (excluding restricted items*) that you have purchased from us.

Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.

Note: Legislation prohibits us from accepting Prescription Items for refund or exchange.

 

All we ask is that you follow the below to qualify:

  1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
     
  2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).
     

How We Handle Them:
 

Change of Mind

  • If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
     

Faulty Item

  • If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.

 

Allergic Reaction

  • In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.
 

Incorrect / Damaged Items

  • If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 

Please don't dispose of the item without informing us.

 

The Process:

  1. Contact Us

    • To start a return, please send your request to customerservice@superpharmacy.com.au. Make sure we have received & acknowledged your request before you send the item back to us.
       
  2. Instructions

    • A Customer Service Team Member will then review your request, and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
       
  3. Drop Off At Your Post Office

    • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is drop off the parcel at your local Post Office. From there, they will take care of getting the parcel back to us.
       
  4. We Receive Your Return

    • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.

 

 

Am I Eligible For Free Return Shipping?

If you qualify for free return shipping, our Customer Service Team will make this clear to you in your request. Unfortunately, we are not able to cover return postage fees on all return types.

 

What Items Are Restricted For Returns*?

We will not accept Change of Mind Returns for the following items:

  • Baby Formula
  • Prescription Medicine
  • Perfumes & Colognes
  • Bulk / Special Orders

Customers Also Viewed