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  • Pain Away Heat Patches Regular 5 Pack
Code: 10059817

Pain Away Heat Patches Regular 5 Pack

RRP: $12.95

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Product info

Pain Away Heat Patches Regular 5 Pack

Overview:

Pain away heat patches are air activated, open only when ready to use. Pain away heat patches provide targeted, sustained, long lasting & soothing pain relief of back pain, muscular aches and pains, effective relief from period pain, joint stiffness, sprains and strains. Heat therapy increases blood flow to the affected area providing oxygen and nutrients to aid the muscle healing process.

Directions for use:

When ready, take the patch out of the protective packet (external use only) and remove the protective layer. Place the patch on the painful area ensuring that its entire surface adheres onto clothing (it can take up to 10 minutes to reach the expected temperature). Do not wear on the same area for more than 8 hours in a 24-hour period. If using for period pain (external use only),

Place the product with the adhesive part on underwear and not directly on the skin. On flexible joints and/or for added stability, use dressing tape to hold the patch in place.

Important | warnings:

Due to very high temperatures of 60°c+ that this heat patch can reach, do not place heat patch directly on your skin. Heat patch only to be worn on your clothes. Stop using in the case of: discomfort, irritation, excessive feeling of heat, burning sensation, swelling, reddening or any other persistent change in the skin onto which the product has been applied. Burn hazard: this heat patch delivers a high amount of strong heat. Immediately remove heat patch if it is too hot or uncomfortable. Check skin periodically.

Do not use in the case of:

  • Application of other heating products, creams or ointments at the same time.  
  • Injured or particularly sensitive skin, bruises and swellings occurred in the last 48 hours.
  • Absence of careful supervision is required when used by the elderly, children, the handicapped and those with sensitive skin.
  • Using whilst sleeping or with prolonged pressure against patch.
  • People with allergies, diabetes, frostbite, scars, open wounds, bruising, swelling, sensitive skin, paralysis, nerve damage or circulatory problems and people who cannot apply or remove heat patch by themselves should not use this product unless directed by a health professional.
  • Exposure to magnetic resonance (mri) tests.
  • Association with cortisone-based topical products or other similar topical products.
  • Application during sporting activities.
  • Leakage of the contents of the heating elements and/or damaged product.

Seek medical advice in the case of patients with circulation problems, cardiac disease, rheumatoid arthritis, diabetes and pregnancy. 

For external use only. Do not ingest as ingredients can be harmful. In the case of accidental swallowing, seek medical advice immediately. In the case of direct contact (skin and eyes) with the material contained in the product, rinse with plenty of water and seek medical advice immediately. Single use only. Do not attempt to reheat patch in microwave or oven. Keep out of the reach of children and pets. This product can cause burns. The skin onto which the patch is applied should be checked periodically to see if there are burns or irritation. Do not use on parts of the body that are sensitive to heat to avoid the risk of burns. Do not use on the same area of the body for more than 8 hours in a 24-hour period. In patients above the age of 55 the risk of burns increases. Do not use with other skin medication or heat sources. Do not cut, massage, fold or wet the patch. Do not use if patch is damaged or torn.

Storage:

Store in a cool place. Avoid direct sunlight, excessive heat and low humidity. 

 

Delivery info

Please note that Public Holidays will add on extra delivery time for orders

SuperPharmacy orders will be packaged in plain, impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received. 

We will dispatch most orders within business day from Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

For Orders containing prescription items please see the prescription processing procedure.

 

Australia Wide shipment details

We offer Standard Shipping for $4.95** with approximately 4-8 business days of transit time based upon your location within Australia.*

We also offer an Express Delivery Service for $10.95** with approximately 1-3 business days of transit time based upon your location within Australia.*

All Australian orders $99 or more in value will qualify for FREE Standard Shipping or Express Delivery at $7.95

Any orders that contain an item that requires Cold-Chain Shipping will incur a $10.95 Express Delivery Fee. This will overwrite any other thresholds.

Any orders over 5kgs will have our Online Team be in contact with further information regarding shipping.

All orders of Prescription items will receive FREE Delivery regardless of order value.

*These estimations are based upon transit time once dispatched from our locations. Please note our couriers do not operate on weekends and public holidays.

**These delivery costs do not represent orders that we consider 'Bulk Orders'.  Bulk Orders will have our Online Team be in touch in order to discuss appropriate shipping costs. For clarification on what we classify as a 'Bulk Order', refer to our terms and conditions or give us a call.

 

Sending a Prescription to SuperPharmacy.

When you purchase prescription medication online with SuperPharmacy, we need a valid script in our possession before we can dispatch your medications to you. 

For Electronic Prescriptions, it is now as easy as sending your Token to epharmacist@superpharmacy.com.au.

For Paper Prescriptions, we still require the physical paperwork in our possession, so they can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send your prescription paperwork to the appropriate store

NSW, ACT and TAS:  SUPERPHARMACY PO Box 1877 Hornsby Westfield 1635

QLD or NT: Superpharmacy 187 Days Road Grange Qld 4051

SA: Superpharmacy 41 Hindley street Adelaide, SA 5000

VIC: Superpharmacy 92 Lygon Street East Brunswick VIC 3057

WA: Superpharmacy 259 Walcott St, North Perth WA 6006

 

Can I send a photo of my Script?

A photo is only valid for Electronic Prescriptions. For traditional Paper Prescriptions, we will need you to post the script to us as highlighted above.

Postage and handling for international orders

We do not currently deliver outside of Australia 

Returns & exchanges

How Do Returns & Refunds Work?


We are happy to offer refunds or exchanges on any item (excluding restricted items*) that you have purchased from us.

Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.

Note: Legislation prohibits us from accepting Prescription Items for refund or exchange.

 

All we ask is that you follow the below to qualify:

  1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
     
  2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).
     

How We Handle Them:
 

Change of Mind

  • If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
     

Faulty Item

  • If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.

 

Allergic Reaction

  • In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.
 

Incorrect / Damaged Items

  • If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 

Please don't dispose of the item without informing us.

 

The Process:

  1. Contact Us

    • To start a return, please send your request to customerservice@superpharmacy.com.au. Make sure we have received & acknowledged your request before you send the item back to us.
       
  2. Instructions

    • A Customer Service Team Member will then review your request, and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
       
  3. Drop Off At Your Post Office

    • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is drop off the parcel at your local Post Office. From there, they will take care of getting the parcel back to us.
       
  4. We Receive Your Return

    • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.

 

 

Am I Eligible For Free Return Shipping?

If you qualify for free return shipping, our Customer Service Team will make this clear to you in your request. Unfortunately, we are not able to cover return postage fees on all return types.

 

What Items Are Restricted For Returns*?

We will not accept Change of Mind Returns for the following items:

  • Baby Formula
  • Prescription Medicine
  • Perfumes & Colognes
  • Bulk / Special Orders