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  • Adalimumab (Humira Citrate Free) 40mg/0.8ml x 2 Prefilled Syringes
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Code: 262080

Adalimumab (Humira Citrate Free) 40mg/0.8ml x 2 Prefilled Syringes

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Private Scripts

A valid physical prescription must be provided before we can send this product out via mail or courier. Private Prescription medicines are not eligible for a government PBS subsidy. The full cost of the prescribed medicine is covered by the patient. The cost of which may be claimed from private health insurance providers depending on the level of cover. SUPERPHARMACY will provide an official receipt for private prescription items to facilitate eligible claims.

Product info

Adalimumab (Humira Citrate Free) 40mg/0.8ml x 2 Prefilled Syringes


Humira Pre-filled Syringe

Adalimumab (rch)

Consumer Medicine Information

What is in this leaflet

This leaflet answers some common questions about Humira.

It does not contain all the available information.

It does not take the place of talking to your doctor or pharmacist.

All medicines have risks and benefits. Your doctor has weighed the risks of you using this medicine against the benefits they expect it will have for you.

If you have any concerns about using this medicine, ask your doctor or pharmacist.

Read this leaflet carefully before you use Humira and keep it with the medicine. You may need to read it again.

What Humira is used for

Humira is used for the treatment of:

  • Rheumatoid arthritis
    Humira is used to reduce the signs and symptoms of moderate to severely active rheumatoid arthritis, a painful disease of the joints, as well as slow down and protect against damage to joints. Signs and symptoms of rheumatoid arthritis include joint pain, tenderness, swelling and stiffness.
  • Polyarticular Juvenile Idiopathic Arthritis
    Humira is used for reducing the signs and symptoms of moderately to severely active polyarticular juvenile idiopathic arthritis, which is an inflammatory disease involving multiple joints, in patients 2 years of age and older.
  • Enthesitis-related arthritis
    Humira is used to treat enthesitis-related arthritis, an inflammatory disease of the joints in children.
  • Psoriatic arthritis
    Humira is used to reduce the signs and symptoms, as well as inhibit the progression of joint damage of moderate to severely active psoriatic arthritis, a disease of the joints and skin, with some similarities to rheumatoid arthritis, as well as psoriasis and other factors.
  • Ankylosing spondylitis
    Humira is used to reduce the signs and symptoms in patients with active ankylosing spondylitis, an inflammatory disease of the spine. Signs and symptoms of ankylosing spondylitis include back pain and morning stiffness.
  • Crohn's Disease
    Humira is used for the treatment of moderate to severe Crohn's disease, an inflammatory disease of the digestive tract, in adults and children aged 6 years and above to reduce the signs and symptoms of the disease and to induce and maintain periods where the symptoms are no longer present. Humira can be given to patients who have not responded well enough to conventional therapies, or who have lost response to or are intolerant to infliximab (another medicine used to treat Crohn's disease).
  • Ulcerative Colitis
    Humira is used for the treatment of moderate to severe ulcerative colitis an inflammatory bowel disease, in patients who have not responded well enough to conventional therapy or who are intolerant to or have medical contraindications for such therapies. Patients should show a response within 8 weeks to continue treatment.
  • Psoriasis
    Humira is used to treat chronic plaque psoriasis, an inflammatory disease of the skin. Plaque psoriasis can also affect nails, causing them to crumble, thicken and lift away from the nail bed which can be painful. Humira is used for moderate to severe forms of the disease in adults and severe forms in children and adolescents from 4 years of age who have not responded well enough to topical therapy and phototherapy, or who cannot be given those treatments.
  • Hidradenitis suppurativa
    Humira is used for the treatment of adult and adolescents from 12 years of age with active moderate to severe hidradenitis suppurativa (acne inversa), a chronic and often painful inflammatory skin disease. Symptoms may include tender nodules (lumps) and abscesses (boils) that may leak pus. It most commonly affects specific areas of the skin, such as under the breasts, the armpits, inner thighs, groin and buttocks. Scarring may also occur in affected areas. Your doctor will schedule follow-up appointments to check on your progress to continue treatment.
  • Uveitis
    Humira is used to treat non-infectious intermediate, posterior and pan-uveitis, an inflammatory disease of the uveal tract of the eye. Humira is used in adults who have not responded well to corticosteroids or whose disease flares when they taper off corticosteroids. Signs and symptoms include inflammation, vision impairment and pain.

The active ingredient in this medicine is adalimumab, a fully human monoclonal antibody. Monoclonal antibodies are proteins made by a type of blood cell to fight a foreign protein in the body. Adalimumab recognises and binds to a specific protein (tumour necrosis factor or TNF-alpha), which is present at increased levels in inflammatory diseases such as rheumatoid arthritis, polyarticular juvenile idiopathic arthritis, enthesitis-related arthritis, psoriatic arthritis, ankylosing spondylitis, Crohn's disease, ulcerative colitis, hidradenitis suppurativa, psoriasis and uveitis.

Ask your doctor if you have any questions about why this medicine has been prescribed for you. Your doctor may have prescribed it for another reason.

This medicine is not addictive.

This medicine is only available with a doctor's prescription.

The long term effects of Humira on the growth and development of children is not known.

Before you use Humira

When you must not use it

Do not use Humira if:

  • You have an allergy to any medicine containing adalimumab or any of the ingredients listed at the end of this leaflet. Symptoms of an allergic reaction may include:
    - chest tightness
    - shortness of breath, wheezing or difficulty breathing
    - swelling of the face, lips, tongue or other parts of the body
    - hives, itching or skin rash
  • You have a severe infection including infection of the bloodstream, active tuberculosis and other infections that can occur when the body's natural defences are lowered.
  • You are already using anakinra (Kineret) - a medicine for rheumatoid arthritis.
  • You have moderate to severe heart failure.

Do not use this medicine after the expiry date printed on the label / blister / carton or if the packaging is torn or shows signs of tampering.

Return it to your pharmacist for disposal.

Before you use it

Tell your doctor if you have allergies to any other medicines, foods, preservatives or dyes.

Tell your doctor if you have or have had any of the following medical conditions:

  • an infection, including a long-term or localised infection (for example, leg ulcer)
  • a history of recurrent infections or other conditions that increase the risk of infections
  • a history of tuberculosis, or if you have been in close contact with someone who has had tuberculosis
    If symptoms of tuberculosis (persistent-cough, weight loss, listlessness, mild fever), or any other infection appear during or after therapy, tell your doctor immediately.
    As cases of tuberculosis have been reported in patients treated with Humira, your doctor will check you for signs and symptoms of tuberculosis before starting this medicine. This will include a thorough medical history, a chest x-ray and tuberculin test.
  • the hepatitis B virus (HBV) if you are a carrier of, or you have active HBV or you think you might be at risk of contracting HBV.
    Humira can cause reactivation of HBV in people who carry this virus. In some rare cases, especially in you are taking other medicines that suppress the immune system, reactivation of HBV can be life threatening.
  • a fungal infection, or have lived or travelled in countries where some fungal infections are common. These infections may develop or become more severe if you take Humira.
  • If you suffer from uveitis, your doctor may check for signs and symptoms of neurologic disease before starting this medicine.
  • multiple sclerosis a disease of the nervous system or other demyelinating disease
  • allergic reactions such as chest tightness, wheezing, dizziness, swelling or rash
  • blood disorders
  • low resistance to disease
  • heart conditions including congestive heart failure, heart attack or worsening of existing heart conditions
  • cancer or autoimmune disease
  • a lung disease called chronic obstructive pulmonary disease
  • kidney or liver problems

Tell your doctor if you are scheduled for any vaccines. It is recommended that children, if possible, be brought up to date with all immunisations in agreement with current immunisation guidelines prior to initiating Humira therapy. Patients receiving Humira should not receive live vaccines.

Tell your doctor if you are a psoriasis sufferer who has undergone phototherapy.

Tell your doctor if you are pregnant or plan to become pregnant. There is only limited experience in the effects of Humira in pregnant women. The use of this medicine in pregnant women is not recommended. Women of childbearing age are advised to use contraception to avoid falling pregnant.

Tell your doctor if you are breastfeeding or plan to breastfeed. It is not known whether Humira passes into breast milk. If you are breastfeeding, your doctor may advise you to stop breastfeeding while you are using this medicine.

If you have not told your doctor or pharmacist about any of the above, tell them before you start using Humira.

Taking other medicines

Tell your doctor or pharmacist if you are taking any other medicines, including any that you get without a prescription from your pharmacy, supermarket naturopath or health food shop.

Some medicines and Humira may interfere with each other. Your doctor and pharmacist have more information on medicines to be careful with or avoid while using this medicine.

Tell your doctor or pharmacist if you are taking anakinra (Kineret) or abatacept (Orencia), other medicines used to treat some forms of arthritis. Taking the two medicines together may increase the risk of infection.

Humira can be taken together with medicines used to treat arthritis, such as: methotrexate, steroids or pain medications including non-steroidal anti-inflammatory drugs (NSAIDS) such as ibuprofen.

Tell your doctor or if you are taking any other medicines to treat your condition.

How to use Humira

Follow all directions given to you by your doctor and pharmacist carefully. They may differ from the information contained in this leaflet.

If you do not understand the instructions on the label or in this leaflet, ask your doctor or pharmacist for help.

Always use Humira exactly as your doctor has instructed you.

Check with your doctor or pharmacist if you are unsure.

How much to use


The usual dose for adults with rheumatoid arthritis, psoriatic arthritis and ankylosing spondylitis is one 40mg injection fortnightly.

The usual dose for adults with Crohn's disease or ulcerative colitis is an initial dose of 160mg (given as four injections on one day or two injections a day over two days), followed by 80mg two weeks later (given as two injections on one day) then 40mg starting two weeks later and continuing every two weeks.

The usual dose for adults with psoriasis or uveitis is an initial dose of 80mg, followed by 40mg given fortnightly starting one week after the initial dose.

For adults with psoriasis, depending on your response, your doctor may increase the dose frequency to 40mg every week.

The usual dose for adults with hidradenitis suppurativa is an initial dose of 160mg (given as 4 injections in one day or 2 injections per day for two consecutive days), followed by an 80mg dose (as 2 injections on the same day) two weeks later. After a further two weeks, continue with a dose of 40mg every week.

Your doctor may prescribe other medicines for your condition arthritis to take with this medicine.


The usual dose for children with polyarticular juvenile idiopathic arthritis or enthesitis-related arthritis depends on body weight:

  • with a body weight of 30kg or above, the usual dose is 40mg given fortnightly.
  • with a body weight of 15kg to less than 30kg, the recommended dose is 20mg fortnightly.
  • with a body weight between 10kg to less than 15kg, the usual dose is 10mg fortnightly.

The usual dose for children with Crohn's disease depends on body weight and the severity of disease. Treatment will begin with a larger dose on day 1 and continue with a smaller dose every two weeks. Your doctor will tell you what dose to take and when. Treatment of Crohn's disease in children should be supported by good nutrition to allow appropriate growth.

The usual dose for children with psoriasis depends on the body weight:

  • with a body weight between 40kg or above, the usual dose is 40mg given once weekly for the first two weeks, then fortnightly.
  • with a body weight of less than 40kg, the usual dose is 20mg given once weekly for the first two weeks, then fortnightly.

The usual dose for adolescents (from 12 years, weighing at least 30kg) with hidradenitis suppurativa is an initial dose of 80mg (two 40mg injections in one day), followed by 40mg fortnightly starting one week later. If you have an inadequate response, your doctor may increase the dose to 40mg every week.

It is recommended you use an antiseptic wash daily on the affected areas.

If Humira has no effect on the child's condition after 16 weeks, your doctor may tell you to stop using Humira.

How to use it

Humira is injected under the skin. The injection can be self-administered or given by another person, for example a family member or friend after proper training in injection technique, or your doctor or his/her assistant.

Instructions for preparing and giving an injection of Humira if you are using the Humira Pre-filled Syringe:

Read these instructions carefully and follow them step by step. These instructions explain how to self-inject this medicine.

Do not attempt to self-inject until you are sure that you understand how to prepare and give the injection.Your doctor or his/her assistant will also show you best how to self-inject.

Do not mix the injection in the same syringe or vial with any other medicine.

  1. Setting up
  • Wash your hands thoroughly
  • Set up the following items on a clean surface
    - One pre-filled syringe of Humira for injection.
    - One alcohol pad.
  • Look at the expiry date on the syringe. Do not use the product after the month and year shown. Check the colour has not changed and that there are no particles in the solution. If it is cloudy or discoloured or has flakes or particles in it, you must not use it. Do not use it if the solution is frozen.
  1. Choosing an injection site 
    Choose a site on your thigh or stomach (except the area around the navel).
    Change the place that you inject each time so that you do not become sore in one area. Each new injection should be given at least 3 cm from the last injection site
    Rotate between thigh and stomach
  2. Preparing an Injection Site
  • Do not inject in an area where the skin is tender, reddened, bruised, or hard. This may mean there is an infection.
  • Wipe the injection site with the enclosed alcohol pad, using a circular motion.
  • Do not touch the area again before injecting.
  1. Injecting Humira 
    Do not shake the syringe
    The presence of one or more bubbles in the syringe is normal.
    Remove the cap from needle syringe, being careful not to touch the needle or let it touch any surface.
    With one hand, gently grasp the cleaned area of skin and hold firmly.
    With the other hand, hold syringe at 90-degree angle to skin, with the grooved side up.
    With one quick, short motion, push needle all the way into skin
    Release the skin with the first hand
    Push plunger to inject solution - it can take from 2 to 5 seconds to empty the syringe.
    When the syringe is empty, remove the needle from skin, being careful to keep it at the same angle as when it was inserted
    Using your thumb or a piece of gauze, apply pressure over the injection site for 10 seconds. A little bleeding may occur. Do not rub the injection site. Use a plaster if you want to.
  2. Throwing away supplies 
    The Humira syringe should never be reused. Never recap a needle.
    After injecting Humira, immediately throw away the used syringe in a special 'sharps' container as instructed by your doctor, nurse or pharmacist.
    Keep this container out of the reach and sight of children

How long to use it

Keep using Humira for as long as your doctor tells you.

Humira will not cure your condition but should help control your symptoms.

Ask your doctor if you are not sure how long to take this medicine for.

If you forget to use it

If you forget to give yourself an injection, you should inject the next dose of Humira as soon as you remember. Then inject your next dose as you would have on your originally scheduled day, had you not forgotten a dose. Do not try to make up for missed doses by taking more than one dose at a time.

If you use too much (overdose)

If you accidentally inject Humira more frequently than told to by your doctor, immediately telephone your doctor or the Poisons Information Centre (Australia: Telephone 13 11 26), or go to Accident and Emergency at your nearest hospital. Do this even if there are no signs of discomfort or poisoning. You may need urgent medical attention. Always take the outer carton of the medicine with you.

While you are using Humira

Things you must do

Check with your doctor before you receive any vaccines. It is recommended that children, if possible, be brought up to date with all immunisations in agreement with current immunisation guidelines prior to initiating Humira therapy.

Some vaccines, such as oral polio vaccine, should not be given while receiving Humira.

If you become pregnant while using Humira, tell your doctor immediately.

If you are about to be started on any new medicine, tell your doctor you are using Humira.

Tell all doctors, dentists, and pharmacists who are treating you that you are using Humira.

If you are going to have surgery, tell the surgeon or anaesthetist that you are using Humira. Your doctor may recommend temporary discontinuation of Humira.

Keep all of your doctor's appointments so that your progress can be checked.

Things you must not do

Do not give Humira to anyone else, even if they have the same condition as you.

Do not use Humira to treat any other complaints unless your doctor tells you to.

Do not stop taking Humira, without checking with your doctor.

Do not take Humira and anakinra (Kineret) together.

Do not take Humira and abatacept (Orencia) together.

Anakinra and abatacept are other medicines used to treat certain forms of arthritis.

Things to be careful of

It is important to tell your doctor if you get symptoms such as fever, wounds, feeling tired or dental problems. You might get infections more easily while you are receiving Humira treatment. These infections may be serious and include tuberculosis, infections caused by viruses, fungi or bacteria, or other opportunistic infections and sepsis that may, in rare cases, be life-threatening. Your doctor may recommend temporary discontinuation of Humira.

Be careful driving or operating machinery until you know how Humira affects you. The effects on your ability to drive and use machines whilst taking this medicine are not known.

Side effects

Tell your doctor as soon as possible if you have any problems while using Humira, even if you do not think the problems are connected with the medicine or are not listed in this leaflet.

All medicines have some unwanted side effects. Sometimes they are serious, but most of the time they are not. You may need medical attention if you get some of the side-effects.

Do not be alarmed by this list of possible side effects. You may not experience any of them.

Ask your doctor or pharmacist any questions you may have.

Tell your doctor immediately or go to Accident and Emergency at your nearest hospital if you experience any of the following:

  • Signs of an allergic reaction such as:
    - Chest tightness
    - Shortness of breath, wheezing or difficulty breathing
    - Swelling of the face, lips, tongue or other parts of the body
    - Hives, itching or skin rash
  • shortness of breath with exertion or upon lying down or swelling of the feet
  • signs and symptoms suggestive of blood disorders such as persistent fever, bruising, bleeding, paleness

The above list includes very serious side effects. You may need urgent medical attention or hospitalisation. These side effects are uncommon.

Tell your doctor as soon as possible if you notice any of the following:

  • Signs of tuberculosis such as persistent cough, weight loss, listlessness, fever
  • Signs of infection such as fever, malaise, wounds, dental problems, burning on urination
    You might get infections more easily while you are receiving Humira treatment.
  • Signs of nervous system disorders such as numbness or tingling throughout your body, arm or leg weakness, double vision
  • Signs of soft tissue infection, such as a bump or open sore that doesn't heal

The above list includes serious side effects. You may need urgent medical attention. Serious side effects are rare.

Tell your doctor if you notice any of the following and they worry you:

  • Injection site reactions (including pain, swelling, redness or itching)
  • Upper respiratory tract infections (including cold, runny nose, sinus infection, sore throat)
  • Lower respiratory tract infections (such as bronchitis, pneumonia)
  • Ear infections
  • Eye inflammation, inflammation of the eye lid
  • Headache, dizziness, vertigo, sensation disorders
  • Increased cough, sore throat
  • Abdominal symptoms such as nausea, vomiting, abdominal pain,
  • Rash, itching
  • Fatigue
  • Mouth inflammation and ulcers
  • Muscle of bone pain
  • Elevated lipids
  • Depression, anxiety
  • Increased heart rate
  • Viral infections (including the flu, cold sore blisters, chicken pox and shingles)
  • Bacterial infections (including Urinary Tract Infection)
  • Fungal Infections

The above list includes the more common side effects of Humira. They are usually mild and short-lived.

Laboratory results

Some side effects observed with Humira may not have symptoms and may only be discovered through blood tests. These include increased lipids in the blood, elevated liver enzymes, and increased uric acid in the blood.

Tell your doctor or pharmacist if you notice anything else that is making you feel unwell. Other side effects not listed above may occur in some people.

There have been cases of certain kinds of cancer in patients taking Humira or other TNF blockers. People with more serious rheumatoid arthritis that have had the disease for a long time may have a higher chance of getting a kind of cancer that affects the lymph system, called lymphoma, or that affects the blood, called leukaemia. If you take Humira your risk may increase. On rare occasions, a specific and severe type of lymphoma has been observed in patients taking Humira. Some of those patients were also treated with azathioprine or 6-mercaptopurine. In addition very rare cases of skin cancer have been observed in patients taking Humira. If new skin lesions appear during or after therapy or if existing lesions change appearance, tell your doctor.

There have been cases of cancers other than lymphoma in patients with a specific type of lung disease called Chronic Obstructive Pulmonary Disease (COPD) treated with another TNF blocker. If you have COPD, or are a heavy smoker, you should discuss with your doctor whether treatment with a TNF blocker is appropriate for you.

After using Humira


Keep your pre-filled syringe in the pack until it is time to use it.

Keep Humira in a refrigerator (2°C-8°C). Do not freeze.

Keep Humira in the refrigerator in a way children cannot get to it. This is important when travelling by car, bus, train, plane or any other form of transport.

Store a pre-filled syringe at room temperature (below 25°C) for a maximum period of 14 days, protected from light. Once removed from the refrigerator and stored at room temperature, the syringe must be used within 14 days or discarded, even if it is returned to the refrigerator.

Write down the date you first remove the syringe from the refrigerator on the label, so you can check how long it has been.


After injecting Humira, immediately throw away the used pre-filled syringe in a special 'sharps' container as instructed by your doctor, nurse or pharmacist.

If your doctor tells you to stop using Humira or the expiry date has passed, ask your pharmacist what to do with any medicine that is left over.

Product description

What it looks like

Humira is a clear, colourless, sterile solution of:

  • 40mg adalimumab in 0.8mL solution in a syringe (AUST R 199412) and
  • 20mg adalimumab in 0.4mL solution in a syringe (AUST R 199411)
  • 10mg adalimumab in 0.2mL solution in a syringe (AUST R 216038)

The following Pre-filled syringe packs are available:

  • 2 pre-filled syringes with 2 alcohol pads (Humira 10mg, Humira 20mg and Humira 40mg pre-filled syringe)
  • 6 pre-filled syringes with 6 alcohol pads (Humira 40mg pre-filled syringe)


Humira contains adalimumab as the active ingredient:

It also contains other ingredients including:

  • Mannitol
  • Citric acid monohydrate
  • Sodium citrate
  • Monobasic sodium phosphate dihydrate
  • Dibasic sodium phosphate dihydrate
  • Sodium chloride
  • Polysorbate 80
  • Water for injection


Humira is distributed in Australia by:

AbbVie Pty Ltd
ABN 48 156 384 262
241 O'Riordan Street
Mascot NSW 2020

This leaflet was prepared in:
October 2017

Australian Registration Numbers:

AUST R 199412

AUST R 199411

AUST R 216038

Version 25

Delivery info

Please note that Public Holidays will add on extra delivery time for orders

SuperPharmacy orders will be packaged in plain, impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received. 

We will dispatch most orders within business day from Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

For Orders containing prescription items please see the prescription processing procedure.


Australia Wide shipment details

We offer Standard Shipping for $4.95** with approximately 4-8 business days of transit time based upon your location within Australia.*

We also offer an Express Delivery Service for $10.95** with approximately 1-3 business days of transit time based upon your location within Australia.*

All Australian orders $99 or more in value will qualify for FREE Standard Shipping or Express Delivery at $7.95

Any orders that contain an item that requires Cold-Chain Shipping will incur a $10.95 Express Delivery Fee. This will overwrite any other thresholds.

Any orders over 5kgs will have our Online Team be in contact with further information regarding shipping.

All orders of Prescription items will receive FREE Delivery regardless of order value.

*These estimations are based upon transit time once dispatched from our locations. Please note our couriers do not operate on weekends and public holidays.

**These delivery costs do not represent orders that we consider 'Bulk Orders'.  Bulk Orders will have our Online Team be in touch in order to discuss appropriate shipping costs. For clarification on what we classify as a 'Bulk Order', refer to our terms and conditions or give us a call.


Sending a Prescription to SuperPharmacy.

When you purchase prescription medication online with SuperPharmacy, we need a valid script in our possession before we can dispatch your medications to you. 

For Electronic Prescriptions, it is now as easy as sending your Token to epharmacist@superpharmacy.com.au.

For Paper Prescriptions, we still require the physical paperwork in our possession, so they can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send your prescription paperwork to the appropriate store

NSW, ACT and TAS:  SUPERPHARMACY PO Box 1877 Hornsby Westfield 1635

QLD or NT: SuperPharmacy 5/17 Billabong St, Stafford QLD, 4053

SA: SuperPharmacy 41 Hindley street Adelaide, SA 5000

VIC: SuperPharmacy 92 Lygon Street East Brunswick VIC 3057

WA: SuperPharmacy 259 Walcott St, North Perth WA 6006


Can I send a photo of my Script?

A photo is only valid for Electronic Prescriptions. For traditional Paper Prescriptions, we will need you to post the script to us as highlighted above.

Postage and handling for international orders

We do not currently deliver outside of Australia 

Returns & exchanges

How Do Returns & Refunds Work?

We are happy to offer refunds or exchanges on any item (excluding restricted items*) that you have purchased from us.

Important: You are not entitled to, or guaranteed, a refund for Change of Mind returns. They will be processed at our discretion. We reserve the right to charge a restocking fee for Change of Mind returns.
You will be responsible for the cost of shipping to return goods to us unless we specify that we will cover the cost.

Note: Legislation prohibits us from accepting Prescription Items for refund or exchange.


All we ask is that you follow the below to qualify:

  1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
  2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).

How We Handle Them:

Change of Mind

  • If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

  • If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.


Allergic Reaction

  • In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.

Incorrect / Damaged Items

  • If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 

Please don't dispose of the item without informing us.


The Process:

  1. Contact Us

    • To start a return, please send your request to customerservice@superpharmacy.com.au. Make sure we have received & acknowledged your request before you send the item back to us.
  2. Instructions

    • A Customer Service Team Member will then review your request, and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
  3. Drop Off At Your Post Office

    • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is drop off the parcel at your local Post Office. From there, they will take care of getting the parcel back to us.
  4. We Receive Your Return

    • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.



Am I Eligible For Free Return Shipping?

If you qualify for free return shipping, our Customer Service Team will make this clear to you in your request. Unfortunately, we are not able to cover return postage fees on all return types.


What Items Are Restricted For Returns*?

We will not accept Change of Mind Returns for the following items:

  • Baby Formula
  • Prescription Medicine
  • Perfumes & Colognes
  • Bulk / Special Orders