- Product info
- Delivery info
SUPERPHARMACY Orders will be packaged in plain impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received. For Orders containing prescription items please see the prescription processing procedure. Orders for both prescription and non-prescription items will most likely be delivered separately, unless otherwise directed, where we do not hold the prescription paperwork at the time of placing the order.
PRESCRIPTION PROCESSING PROCEDURE
Orders for prescription items can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send your prescription paperwork to SuperPharmacy PO. Box 1877 Hornsby Westfield, NSW 1635 for processing. Ensure to allow sufficient time for the delivery of your prescription or repeat authorisation paperwork to us and the subsequent order delivery via our specialised delivery network. We recommend considering a total of up to 7 days for metro areas or 10 days in remote areas. If we do not already hold your prescription paperwork, it will be necessary for you to send the prescription paperwork to us before we can dispatch your order. Please also allow appropriate time for the prescription to reach us and for the order to be sent back so as to avoid running out of your ongoing prescription medicine.
SUPERPHARMACY uses various means of delivery to minimise delivery wait times, the services of: Star Track Couriers, localised contract Courier services and Australia Post are contracted for all deliveries. All Orders will be delivered to the stated address and will require a recipient photo identification and a signature confirming receipt. Due to security procedures and legal requirements all Order goods will not be left unattended. Where no one is present at the delivery address to sign for the parcel, a card will be left detailing how the Order will be subsequently delivered, details of the delivery process and conditions are included in the SUPERPHARMACY Terms and Conditions found on the Site.
SUPERPHARMACY will dispatch most orders within ONE business day on Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution sites and therefore you may obtain these parcels at different times. We will notify you via email if there is a delay in the delivery of an item in your Order and what action we have taken. Please contact our Customer Service on 1300 4MEDICINE if you would like an alternative product or an alternative arrangement. Order processing and delivery times may vary in peak times with special arrangements during peak volume times such as Christmas, Mother's Day and SUPERPHARMACY promotions. Contact our Customer Service on 1300 4MEDICINE or more information.
Australia Wide shipment details
Standard Australia Post shipping within Australia
Please allow between 1-8 working days from the date we ship your order (by location in Australia).
FLAT RATE SHIPPING - Australian Orders
Less than $75.00: $8.95
ORDER VALUE of $75.00 or greater, FREE Delivery (Delivery Waiver)
PBS Concession Card Holders who Order a prescription item will receive FREE Delivery (Delivery Waiver) regardless of Order value
Anticipated Delivery Times by location
Standard Parcel Delivery Times in business days
NEW SOUTH WALES / AUSTRALIAN CAPITAL TERRITORY
Sydney metropolitan 1 day
NSW country 1-2 days
Canberra Metro Areas 1-3 days
Melbourne Metro areas 1 day
VIC country 2-3 days
Brisbane Metro Areas 1-2 days
South East QLD 1-2 days
Central QLD 2-3 days
Far North QLD2-4 days
Far North QLD (Remote Islands) 8-10 days
Hobart/ Launceston Metro Areas 1-2 days
Regional Tasmania 3-4 days
Adelaide Metro Areas 1-2 days
SA country 3-4 days
Darwin Metro Areas 3-4 days
Alice Springs 4-5 days
NT country 8-12 days
Perth metropolitan 1-2 days
WA country 1-4 days
Postage and handling for international orders
We do not currently deliver outside of Australia
- Returns & exchanges
The SUPERPHARMACY Returns Policy applies to all purchases of Products using the Site and forms part of the terms and conditions. If you wish to return a Product in accordance with our Returns Policy, then you must:
(a) Check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact Customer Service by telephone 13004MEDICINE to make arrangements to return that Product. The return of a Product must be authorised by the appointed SUPERPHARMACY
Customer Service officer prior to taking any action to return the Product. We will provide a
Return Authorisation Number which must be quoted when authorised to return a Product.
Damaged or Defective Goods
We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no charge.
A Product refund will be arranged as follows:
(1) You may return the Product to us at the time we deliver your next Order. Upon confirmation from the driver that the goods have been received in the condition supplied, we will refund your card of purchase with the funds being available within 3-5 business days.
(2) You may return the Product to a “Click & Collect” location as arranged with you, by our Customer Service Officer, for return back to SUPERPHARMACY, or
(3) By using a Free Post Postal Address provided by the Customer Service officer where there is no nearby “Click & Collect” location. The Product returned must include details of the Order and the Return Authorisation Number. Upon receipt of the returned Product we will refund your card of purchase with the funds being available within 3-5 business days.
A Product replacement will be arranged as follows:
(1) We may replace the Product at the time we are able to facilitate the next delivery. Upon confirmation from the driver that the goods have been received in the condition supplied, we will replace the Product.
(2) You may return the Product to a “Click & Collect” location as arranged with you by our Customer Service Officer for replacement by SUPERPHARMACY.
Incorrect Items Ordered
We will issue a full refund for items you ordered incorrectly if you notify us within 7 days of placing the order on the Site, this Product return refund is conditional on all item(s) being returned to SUPERPHARMACY unopened and in the original packaging. Postage costs will not be refunded. Please send the Product by registered mail as no item will be refunded until received by us. If we have sent you the incorrect product from what you ordered please contact our Customer Service on 13004MEDICINE.
When you return a Product please ensure it is packed to avoid damage in transit. We highly recommend you photograph the Product inside the packing prior to sending.
Due to NSW Health Regulations, prescription items cannot be returned for refund.
The SUPERPHARMACY Returns Policy applies in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law.