Privacy Policy

Privacy policy

By using the SUPERPHARMACY site, you consent to the collection and use by us, of any personal and other information you provide whilst using the site. This information is handled in accordance with our Privacy Policy as set out below. If you do not accept the terms and conditions of the site or the SUPERPHARMACY Privacy Policy, please do not use the website.

What information do we collect?

We collect personal information in accordance with the relevant Pharmacy Laws and with regard to Privacy laws in Australia. Personal information is collected about you only upon registration or when you visit certain parts of a website where you are invited to provide content. Personal information can include but is not restricted to your name, e-mail address, telephone number, credit card details, postcode and age, and any other information of a personal nature which you provide. While we strive to protect our user's personal information and privacy, we cannot unreservedly guarantee the security of any information you disclose online and you do so at your own risk.

When you buy goods or services from us we will collect and store certain personal information to allow us to process and fulfil your orders and to notify you of your order status.

We will ask for your telephone number which enables us to contact you urgently if there is a problem with your order such as a product recall.

For customers ordering pharmacy only medicines from this website we may ask for additional information to ensure that our pharmacists can check that the medicine is suitable for its intended use.

For patients who wish to use our PBS Prescription service we will need to know whether you are entitled to concession rate charges for your PBS prescriptions. Additionally, we will collect information about your existing medical conditions and any prescription medication that you are prescribed by your doctor.

We will collect and store details of all medicines and other products we supply to you, and also all medicines that you or your doctor tell us you may be supplied on a repeat prescription.

How do we use personal information?

We use personal information to fulfil orders and for us to process e-commerce transactions or to contact you about products or services or send you information that may be of interest to you.

When you provide your credit card information to us in order to conduct an e-commerce transaction on the site, we will provide your information to participating merchants in order to process that transaction. We are not responsible for how that information may be used by participating merchants.

We will not transfer personal information about you to any organisation without your consent. If at any time we are required by law or legal process to release personal information about you, we will cooperate fully to the extent of the requirement under the law.

We may use the information we collect to notify you about important functional changes to the site and SUPERPHARMACY promotions we think you may find valuable. You may notify us that you do not wish to receive this promotional information, or at any time by following the instructions on the emails you receive.

We use personal information to best look after your healthcare needs, and this may mean contacting you in certain circumstances that are relevant to deliver appropriate professional care.


Protecting our customers and your information is very important to SUPERPHARMACY. This means that any cookies used on our site will not contain personally identifiable information about you. However, we do use cookies on our website to help make your visits more effective so we'd like to explain more about how and why we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. For us, cookies help us to analyse how our customers interact with our website so we can make improvements.

We use two types of cookies on our websites

Session cookies that are deleted after each visit

Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are optional.

Certain cookies are necessary in order for you to use our websites. These are used 'in-session' each time you visit and then expire when you leave the site. They're not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites.

Here's a list of essential cookies and how we use them:

Session cookies

These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies

These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we're able to make improvements to our sites.

We use Google Analytics's software to analyse page use, page interactions and the routes our customers take through our sites. These are known as 'web metrics'. We don't record any personal information you provide during an on-site purchase or any other process

You can accept or block cookies

You can block any cookies from any website through your browser settings.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You'll find more information about cookies at, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.

Is your personal information Secure?

Yes, SUPERPHARMACY takes all reasonable steps to ensure your personal information remains private and secure. All incoming encrypted information is routed through our firewall, which serves as a gatekeeper for our system. Only data containing the correct authorisation is permitted past the firewall. Attempts to pass the firewall are constantly monitored for suspicious activity and appropriate action is taken.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently.